Your Name Servers May Need Updating
If you are reaching this page, it means that your name servers may be pointed to ns1.hostgator.com and ns2.hostgator.com instead of the name servers associated with your HostGator Web Hosting account.
In order for you to see your website via your domain name, you will need to change your name servers to the ones provided in your welcome e-mail. If you are on HostGator shared web hosting, you can also find out what your name servers are in your cPanel.
If you need assistance with finding out the proper name servers for your HostGator Web Hosting account, you can contact us by e-mailing us, creating a ticket, live chat or giving us a call (our contact information is listed below).
How to Change Your Name Servers
For directions on how to change name servers, please view our knowledge base article here:
How do I change my DNS or name servers?
Changes Must Propagate (Update) Worldwide
If you've recently changed your name servers, it may take 24 to 48 hours for the name server changes to propagate (update) worldwide. Some people will see the change instantly, and some will see the change within 48 hours.
If you cannot see your site after changing the name servers due to propagation, it may be because your computer is remembering the old name server settings. You may be able to see your site sooner by flushing the DNS on your computer (assuming your internet service provider is not also caching the DNS). You can follow the directions here to do that:
If flushing the DNS does not work, then either the name servers have not been updated, or your internet service provider (ISP) is caching the DNS. If your internet service provider is caching the DNS, you will have to wait until propagation finishes to view your site via your domain name. This can take up to 48 hours.
If you need further assistance, please contact us at: